Protect Yourself from Fraud
Your safety is our top priority, and we want to ensure you are informed and protected against potential threats. Unfortunately, fraudsters are employing new tactics, targeting members directly.
One prevalent method involves impersonating Mountain Credit Union, other financial institutions, or their fraud departments through text messages and emails. These deceptive messages are crafted to appear authentic, often requesting validation of recent card transactions. The sole aim is to extract more information and gain unauthorized access to your accounts.
Here are some key points to keep in mind:
| • | Do Not Click On Links | | • | Do Not Reply With Your Account Information | | • | Delete Suspicious Messages | | • | Report Suspicious Activity |
If you receive a suspicious email or text message, please report it to us immediately. Forward the message to help@mountaincu.org or contact our Member Services team at (828) 452-2216.
Your vigilance is crucial in maintaining the security of your accounts. If you have any concerns or questions, please don't hesitate to reach out to us. We appreciate your cooperation in helping us ensure the safety of your financial information and remain committed to providing you with a secure banking experience. | 
